Swarovski Crystal Whales

Welcome to The Collection Shop! We are delighted to offer you the convenience and flexibility of purchasing and using electronic gift cards ("E-Gift Cards"). Our E-Gift Cards are thoughtfully designed to provide an exceptional gifting experience. To ensure a seamless process, please take a moment to familiarize yourself with our E-Gift Card policy outlined below:

1. E-Gift Card Purchase:
E-Gift Cards from The Collection Shop are exclusively available for purchase through PayPal, in increments of $100.00. To send an E-Gift Card to a recipient whose address differs from your PayPal billing address, please select a separate shipping address during checkout. Ensure this address is registered with PayPal, as all items purchased with the E-Gift Card must be delivered to the shipping address on file. **Please Note ** One Order per shipping address.

2. E-Gift Card Delivery:
Upon completing your E-Gift Card purchase through PayPal, a representative from The Collection Shop will reach out to confirm your order. Following confirmation, you will receive an email containing the E-Gift Card code along with detailed redemption instructions. While E-Gift Cards are usually delivered electronically within minutes, please allow up to 24 hours for delivery in some cases.

3. E-Gift Card Redemption:
To redeem an E-Gift Card, recipients are encouraged to contact our gallery directly for personalized assistance. By speaking with one of our knowledgeable agents, we aim to provide a seamless and enhanced experience, guiding you through the E-Gift Card redemption process with care and expertise.

4. E-Gift Card Expiry:
Our E-Gift Cards are valid for one year from the purchase date, giving recipients plenty of time to explore and select their desired treasures. Please note that E-Gift Cards must be redeemed in a single transaction, after which the card will no longer be valid.

5. Non-Transferable:
E-Gift Cards are exclusively intended for use by the purchaser or the designated recipient associated with the shipping address, if specified. They are non-transferable and not eligible for resale.

6. Non-Refundable:
E-Gift Card purchases are final and considered non-refundable. Once purchased, the value cannot be exchanged for cash, and if the card is lost or stolen, it cannot be replaceable. Restrictions: Gift Cards may not be redeemable for Layaways or Purchases made via PayPal or Amazon.
Gift cards purchases can not be cancelled once issued.
Lost or Stolen Cards: If a gift card is lost or stolen, it cannot be replaced.

7. Lost or Stolen E-Gift Cards:
Please be mindful that The Collection Shop cannot be held liable for lost or stolen E-Gift Cards. We kindly advise you to treat your E-Gift Card code with the utmost care, as you would with cash.

8. Delivery to PayPal Shipping Address:
When redeeming E-Gift Cards, kindly note that that purchase must be delivered to the shipping address associated with E-Gift Card and PayPal Shipping Address.

9. Returns, Refunds and Damages:
If items purchased using an E-Gift Card are subsequently returned, the refunded amount will be credited back to the original E-Gift Card.

10. Contact Us:
For inquiries or to facilitate the E-Gift Card redemption process, please call our gallery and speak with one of our dedicated agents.

11. Fraud Prevention:
The Collection Shop retains the right to cancel E-Gift Cards and associated order transactions in cases of suspected fraud or violations of our terms and conditions.

By purchasing, redeeming, or using an E-Gift Card from The Collection Shop, you signify your understanding and acceptance of the terms and conditions outlined in this policy. We trust that our E-Gift Cards will elevate your gifting experience and provide an exceptional gift for your loved ones.

For further assistance or inquiries, please feel free to contact our customer support team at 1-800-206-3715. Thank you for choosing The Collection Shop for your gifting needs.

To redeem, contact our gallery for a seamless and personalized experience.